Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Since our products are all food items we cant provide you a return option, but if you received a damaged or defective item you can contact us on email@example.com or through mobile number and we will give a solution for the problem either by refund or by sending new products. you need to provide proper proof for the damage or defect to our support team. our support team has the full authority to approve or reject your claim
Refunds (if applicable)
Once our support team inspected the case, we will send you an email or Whatsapp Message to notify whether your claim is accepted or rejected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
No Cancellation Available for orders During Transit
Once the order is dispatched the order cant be cancelled, and no refund will be initiated for that. if the order is taking more than 10 days to deliver due to some issues from courier side, contact us via whatsapp or email we will escalate the issue with the courier and arrange for a delivery and if the delivery didn’t happen after 20 days we will initiate a refund for the order
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cash on delivery Advance
cash on delivery advance will not be refunded for order cancellation by the customer at the time of delivery. If the cod shipment is Returned without delivery before reaching the customer the cod advance will be refunded to the original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.